OpenSky Policy on Optional Fees ver1.2

Effective from June 1, 2024

About Flight Fees and Optional Fees

1. The following items are included in the flight fees.
   1. Costs necessary for operation, including crew, fuel, and maintenance
   2. Parking fees, airport usage fees, and handling fees for Haneda Airport and Narita Airport
   3. In-flight amenities (water, hand towels, slippers, blankets, cutlery, etc.)
   4. Fees for vehicle access to the apron and entry applications for related personnel at Haneda Airport and Narita Airport
2. The following items will be charged separately as optional fees.
   1. Handling fees at all airports excluding Haneda Airport and Narita International Airport
   2. Catering service arrangements (food and beverages, specific item arrangements, etc.)
   3. Costs related to the storage or transportation of items upon customer request (public transportation, taxis, rental cars, highway tolls, etc.)
   4. Costs for packaging or special handling required for delivery and transportation
   5. Immigration and customs-related fees for international flights
   6. VIP terminal usage, VIP handling, limousine services, etc.
   7. Fees charged by external vendors for after-hours services
   8. Delivery fees for forgotten items, post-flight baggage, etc.
   9. Winter de-icing fees (only if performed)
   10. Arrangements for other items not included in 1

Procedure for Using Optional Services

1. As a general rule, please contact us at least five days prior to your scheduled flight to arrange optional services.
2. If the requested service is not included in the flight fee, we will inform you accordingly. If we have previously arranged a similar service, we will provide you with an estimated cost based on past arrangements.
   *Please note that for first-time arrangements, it may take some time to provide a quotation.
3. Optional service fees will be invoiced at the end of each month, with payment due by the end of the following month.
   *Please note that optional service fees cannot be settled using the remaining balance of the flight deposit.

Regarding the Calculation of Charges for Optional Services

1. The amount billed for optional services will include the actual incurred cost (including tax) plus a 10% arrangement fee.
   *However, if the 10% arrangement fee is less than 10,000 yen, a flat fee of 10,000 yen (excluding tax) will be charged.
2. For arrangements made from the day before up to the day of the scheduled flight, an additional 10% emergency handling fee may be charged.
   *However, if the 20% emergency handling fee is less than 20,000 yen, a flat fee of 20,000 yen (excluding tax) will be charged.
3. If, for safety or on-time operation reasons, we determine that additional optional fees may be required, we will promptly inform you as soon as this is identified and seek your approval.
   However, if we are unable to contact you or in cases of high urgency, and the additional optional fees do not exceed 100,000 yen, we may proceed without your prior approval.

Cases Where Optional Service Requests May Be Declined and Disclaimer

1. We may decline to arrange optional services in the following cases.
   1. Weapons, explosives, corrosive substances, flammable materials, hazardous items, or any goods and living plants or animals deemed unsuitable for air transport.
   2. Items that are difficult to maintain freshness, such as raw oysters and ice cream.
   3. Plants or animals that require specialized handling knowledge or may pose a risk of harm.
   4. Items with strong odors or substances that may cause contamination inside the aircraft.
   5. Items whose weight or size the captain deems unsafe for flight operations.
   6. Other services or items that violate laws and regulations.
2. Disclaimer
   1. We do not provide packaging or decoration services for items to be loaded.
   2. For valuable and delicate items such as musical instruments, artwork, and jewelry, we may require customers to handle transportation and loading themselves.
   3. We will compensate for damages or breakage caused by clear negligence on the part of our company or the handling agent, up to a maximum of 100,000 yen.